Company Name: Sichuan Zhiyan Wujie Cultural Media Co., Ltd.
Email: service@benevona.com

At Benevona™, we believe bringing beautiful furniture into your home should be a simple and reliable experience.

From the moment you place an order to the time your furniture arrives at your doorstep, we are committed to providing a smooth delivery process with clear communication and dependable service.

This Shipping Policy explains how your order is prepared, shipped, and delivered.

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Our Delivery Approach

Benevona™ creates functional furniture solutions designed for modern homes and everyday lifestyles.

To provide a wider selection of thoughtfully designed products while maintaining competitive pricing, orders may be fulfilled through carefully selected production and fulfillment partners.

This approach allows us to:

🛋️ Offer unique and practical furniture designs

📦 Maintain efficient inventory management

💡 Provide better value without unnecessary retail costs

🌎 Deliver products directly to customers with a streamlined process

We appreciate your understanding that thoughtful furniture requires careful preparation, quality inspection, and secure transportation.

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1. Order Processing & Shipping Fees

Every Benevona™ order goes through a preparation process before shipment.

Order Processing Time:

Please allow 2–5 business days for:

✔ Order confirmation
✔ Product preparation
✔ Quality inspection
✔ Protective packaging

During peak periods such as holidays or promotional events, processing may require additional time.

Shipping Fee:

Shipping costs are calculated based on product type, destination, and current delivery options available at checkout.

Any applicable shipping charges will be clearly displayed before completing your purchase.

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2. Estimated Delivery Timeline

Because Benevona™ products may ship from different fulfillment locations, delivery times can vary depending on destination and product availability.

Please note that these timeframes are estimates and may be affected by:

📍 Carrier delays
📍 Weather conditions
📍 Customs processing
📍 Holiday shipping volume

We always work to ensure your order arrives safely and efficiently.

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3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

✔ Tracking details may take 24–72 hours to become active

✔ Initial tracking updates may appear after the package reaches the carrier network

✔ Delivery progress may vary depending on the shipping provider

If you have any concerns about your shipment status, our support team is happy to assist.

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4. Customs, Duties & International Fees

For international shipments, additional charges may apply depending on your country’s regulations.

Customers may be responsible for:

🌎 Import duties

🌎 Customs fees

🌎 Local taxes or government charges

Benevona™ is not responsible for delays caused by customs inspections or local clearance procedures.

Custom regulations vary by location, so we recommend checking your local requirements before placing an international order.

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5. Order Changes & Cancellations

We understand that plans can change.

If you need to update your shipping information or request an order cancellation, please contact our customer service team as soon as possible.

✉️ Email:
service@benevona.com

Requests should be submitted within 12 hours after purchase.

Once your order has entered the fulfillment or shipping process, we may no longer be able to modify or cancel the order.

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6. Damaged, Missing, or Lost Packages

At Benevona™, we want your furniture to arrive safely and in excellent condition.

Damaged Items

If your order arrives with visible damage:

✔ Please contact us within 72 hours of delivery

✔ Include photos of the package and product condition

Our team will review the issue and provide an appropriate solution, including replacement assistance when applicable.

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Lost Packages

If your tracking information shows that your package has been lost during transit:

✔ Contact our support team

✔ We will work with the shipping carrier to investigate

If the carrier confirms the package is lost, we will assist with a suitable resolution.

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7. Delivery Notes

For larger furniture items, please ensure:

✔ Your shipping address is accurate and complete

✔ Someone is available to receive the package when required

✔ There is enough space for delivery access

Incorrect addresses or unsuccessful delivery attempts may result in additional shipping delays.

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Our Commitment

Every Benevona™ product is designed to bring comfort, functionality, and style into your home.

We appreciate your patience throughout the delivery process and are committed to making your shopping experience simple, transparent, and enjoyable.

Thank you for choosing Benevona™.

Benevona™ — Furniture for Life. Spaces Made Better.