Return & Refund Policy
Company Name: Sichuan Zhiyan Wujie Cultural Media Co., Ltd.
Email: service@benevona.com
At Benevona™, we want you to feel confident when choosing furniture for your home.
We understand that selecting the right piece for your space is an important decision. If your purchase does not meet your expectations, our return and refund process is designed to be simple, transparent, and customer-friendly.
This policy explains the requirements and procedures for returns, exchanges, and refunds.
1. Return Eligibility
Benevona™ accepts return requests within 30 days of delivery.
To qualify for a return, the item must meet the following conditions:
✔ The product must be unused and in its original condition
✔ The item must include all original packaging and accessories
✔ The product must not show signs of damage, installation, or regular use
✔ Proof of purchase or order information must be provided
For furniture products, please keep all packaging materials until you are fully satisfied with your purchase.
2. How to Request a Return
To begin the return process, please contact our customer support team:
✉️ Email:
service@benevona.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional details if applicable
Once your request has been reviewed and approved, we will provide return instructions.
⚠️ Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
Your satisfaction is important to us.
Please inspect your order after delivery. If your item arrives:
- Damaged during shipping
- Defective
- Missing parts
- Different from the product ordered
Please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
📷 Photos of the product condition
📦 Images of the packaging (if damaged)
📝 A description of the problem
Our team will review your request and work toward the best possible solution, including replacement assistance when applicable.
4. Non-Returnable Items
Certain products and situations may not qualify for returns, including:
❌ Items that have been used, assembled, modified, or damaged after delivery
❌ Products without original packaging
❌ Custom-made or personalized furniture items
❌ Clearance or final-sale products
❌ Gift cards
❌ Items returned without prior approval
Original shipping fees and additional delivery-related charges may not be refundable.
If you are unsure whether your purchase qualifies for a return, please contact our support team before sending the item back.
5. Exchanges
If you would like to exchange an item for another product, please contact us first.
The exchange process generally includes:
- Requesting approval for the original item return
- Returning the item according to provided instructions
- Placing a new order for your preferred replacement product
This helps ensure faster processing and product availability.
6. International Orders
For customers outside the United States, return requests may be subject to additional shipping requirements.
Customers may be responsible for:
🌎 Return shipping costs
🌎 Customs fees or international charges
🌎 Additional delivery expenses related to the return process
Please contact our support team for specific instructions before returning international orders.
7. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the refund status.
If your refund is approved:
✔ The refund will be issued to the original payment method
✔ Processing typically takes up to 10 business days
✔ Your bank or payment provider may require additional time to complete the transaction
If you have not received your refund after the expected processing period, please contact:
8. Return Shipping Information
All returns must receive approval from Benevona™ before shipment.
Please contact our support team first to receive the correct return instructions.
Unauthorized shipments sent without approval may experience delays or may not be eligible for processing.
Our Commitment
At Benevona™, we are committed to creating furniture that brings comfort, functionality, and lasting value to your home.
We appreciate your trust and will always work to provide a smooth and supportive shopping experience.
Thank you for choosing Benevona™.
Benevona™ — Furniture for Life.